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kmemsky Author

Level 1

9 points

Touch ID problem

I cannot use Touch ID to unlock iPhone 7 without entering my pass code

iPhone 7, iOS 12

Posted on Feb 23, 2019 8:45 AM

Best reply

ProustGiulio

Level 10

207,995 points

Posted on Feb 23, 2019 8:53 AM

See these support guides:

Use Touch ID on iPhone and iPad - Apple Support

and/or

If Touch ID isn't working on your iPhone or iPad - Apple Support

If you get no help, it could be a hardware problem. Make an appointment at an Apple Store or Authorized Service Provider and have your iPhone inspected: Apple–LocationSelector

Regards

Giulio

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Touch ID problem

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