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Procedure when replacing an iPhone with manufacturing defect

Hi,


Recently I had an appointment at an Apple Store in Brazil to replace the battery on my iPhone 7. I left the phone at the store after signing the terms (the one that states that should the phone have any water related damage I would be able to purchase a new one at a discounted price and etc). When I came back, they informed me that due to a manufacturing defect that made them unable to remove the battery from my phone, they would give me a new, same model, iPhone and charge me the price of changing the battery (which is considerably cheaper). I agreed, and the new phone they brought me came in a different box (not the one you get when buying a brand new one), that had no accessories. The new phone is GSM, while the old one wasn't. Also, I was informed that the warranty on the new phone has the same length of a replacement battery, as opposed to the length of the warranty on a new iPhone. I noticed the Model value starts with an "N", which I read to mean that this is a phone made for replacements, but I couldn't verify this information on the official Apple website.


My question is: Is this the standard Apple procedure? I have the impression the battery is not lasting as long as it should, specially for a new phone.


Thanks in advance.

iPhone 7, iOS 12

Posted on Feb 24, 2019 2:04 PM

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Posted on Feb 24, 2019 2:48 PM

It is utterly standard. Apple stores and AASPs stock phones for replacement. The warranty will be the same as the original phone's or 90 days, whichever is longer. The replacement phones may be new or refurbished. There is no way to know which.

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Procedure when replacing an iPhone with manufacturing defect

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