iPhone not working on the data, only voice side
Big dilemma. I purchased an iPhone when I was in Australia. In Australia, all phones are factory unlocked. I brought my iPhone 3Gs 32 Gig back to the states with me and since I had a T-Mobile account, I inserted my SIM card and use it on my T-Mobile network. i have had this phone since January 2010 and it worked perfectly fine. Until recently. When I upgraded the phone's software to 4.0 it started to lose the data network and only voice and texting works. I called Apple and they walked me through several different fixes only to figure out it is not a phone issue, it is a T-Mobile issue. How they were able to determine this was simply by putting the phone on WiFi and the data side of things worked just fine over WiFi ( I was able to get my email and use Safari when in WiFi mode but not in the data network mode).
I called T-Mobile and they have tried to troubleshoot it. First though, you need to understand the basics from T-Mobile that make the iPhone work on their network. It only works on T-Mobiles Edge network, not 3Gs, which is what I knew since January and I am fine with that. To get it to work on the T-Mobile network, you have to turn off 3Gs AND WiFi, and you have to set your APN found under Cellular Data Network to be epc.tmobile.com leaving the user name and password fields blank, then make sure Data Roaming is on and Cellular Data is turned on. Doing this makes the Edge network appear just fine. This is how it was working up until iOS 4.0. Now, I can not get onto the Edge network.
At first, T-Mobile told me it was an issue with the towers since there were outages in my area due to maintenance upgrades on the radios in the tower. But this has been over 10 days and the work on the towers is completed AND the entire time my wife has a blackberry and she gets data just fine. Then we tried resetting the entire network settings on the iPhone and re-establishing them. Still no network appears. Finally today i did a complete Restore of my iPhone and after all that work, still no network. All I can do is voice and text messages.
Does ANYONE know what may be going on here?
I called T-Mobile and they have tried to troubleshoot it. First though, you need to understand the basics from T-Mobile that make the iPhone work on their network. It only works on T-Mobiles Edge network, not 3Gs, which is what I knew since January and I am fine with that. To get it to work on the T-Mobile network, you have to turn off 3Gs AND WiFi, and you have to set your APN found under Cellular Data Network to be epc.tmobile.com leaving the user name and password fields blank, then make sure Data Roaming is on and Cellular Data is turned on. Doing this makes the Edge network appear just fine. This is how it was working up until iOS 4.0. Now, I can not get onto the Edge network.
At first, T-Mobile told me it was an issue with the towers since there were outages in my area due to maintenance upgrades on the radios in the tower. But this has been over 10 days and the work on the towers is completed AND the entire time my wife has a blackberry and she gets data just fine. Then we tried resetting the entire network settings on the iPhone and re-establishing them. Still no network appears. Finally today i did a complete Restore of my iPhone and after all that work, still no network. All I can do is voice and text messages.
Does ANYONE know what may be going on here?
iPhone 3Gs 32 Gig, iOS 4
