Macbook external display does not work through KVM

I have an iogear 4-port HDMI KVM Switch (model GCS1794) attached to a Mac Book Pro (2018) model, a Mac Book Pro (2014), and an Ubuntu PC. The KVM works fine with the Ubuntu machine and displays on the external monitor. Both Macbooks try to display, flicker the display, then go blank. The display is still listed in the settings on the Mac, but no video is going out to the display. Has anyone has any issues like this before?

MacBook Pro 15", macOS 10.12

Posted on Feb 26, 2019 11:26 AM

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Posted on Feb 26, 2019 12:53 PM

to get a Mac display to become active, you need the Mac to query the display, and the display to answer with its name and capabilities. Otherwise, the display will not be shown as present, and no data will be sent to the display.

 

This query is only sent at certain times:

• at startup

• at wake from sleep

• at insertion of the Mac-end of the display-cable, provided everything on that cable is ready-to-go

• on invoking Option-(Detect Display) button in Displays preferences

 

so try doing some of those things and see if the display comes alive.


Modern Displays with multiple ports are sometimes busy scanning the other ports, looking for an input, and miss the query from the Mac. They need to pay attention to the port you are actually using, or they will miss the query.


Some displays have On-Screen Display settings that can be used to tell the display a computer is attached on a certain port, or a certain port should be highest priority. Changing those may make your display more responsive.


Some displays include their own private "sleep" settings for the display alone. This can allow the display to enter its own sleep mode, on top of the Mac's not sending it data. A display that is sleeping on its own cannot respond to the Mac's query, and will stay dark.


With your KVM switch, the display must be present to answer the query, and the KVM switch must carry the EDID signals all the way through to the display. For Windows and Linux, there is no checking that the correct display is attached, or any reading of its capabilities, it just uses the settings you entered. If your display breaks or goes dark because of that, it's your problem.

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Question marked as Top-ranking reply

Feb 26, 2019 12:53 PM in response to gjzink0

to get a Mac display to become active, you need the Mac to query the display, and the display to answer with its name and capabilities. Otherwise, the display will not be shown as present, and no data will be sent to the display.

 

This query is only sent at certain times:

• at startup

• at wake from sleep

• at insertion of the Mac-end of the display-cable, provided everything on that cable is ready-to-go

• on invoking Option-(Detect Display) button in Displays preferences

 

so try doing some of those things and see if the display comes alive.


Modern Displays with multiple ports are sometimes busy scanning the other ports, looking for an input, and miss the query from the Mac. They need to pay attention to the port you are actually using, or they will miss the query.


Some displays have On-Screen Display settings that can be used to tell the display a computer is attached on a certain port, or a certain port should be highest priority. Changing those may make your display more responsive.


Some displays include their own private "sleep" settings for the display alone. This can allow the display to enter its own sleep mode, on top of the Mac's not sending it data. A display that is sleeping on its own cannot respond to the Mac's query, and will stay dark.


With your KVM switch, the display must be present to answer the query, and the KVM switch must carry the EDID signals all the way through to the display. For Windows and Linux, there is no checking that the correct display is attached, or any reading of its capabilities, it just uses the settings you entered. If your display breaks or goes dark because of that, it's your problem.

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Macbook external display does not work through KVM

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