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Ive had the error message ''An error occurred during activation. Try again'' happen to my for a while. Ive also tried to log in on an old iphone 7 i had laying around and got the same error. im beginning to suspect it has something to do with my icloud acc. Only modification ive done with my mac is to upgrade to a larger ssd.
My mac is a Macbook air 2017
MacBook Air 13", macOS 10.14
Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.
There is a contact link.
Apple Support by e-mail or chat
Or fill out and submit this form.
Cant activate both facetime and imessages
