When i ask Siri to send a message, i get "sorry, there was a problem with the app". This only happens when sending messages, not when calling people, asking for music etc. my phone still sends messages through siri, so maybe a problem with the homepod itself? i have tried removing/resetting the homepod, but this didn't help. Any help would be appreciated!
HomePod, iOS 12
It could be that you just need to give shortcuts access to your contacts. That is what worked for me.
Hello willg_29,
Thanks for using the Apple Support Communities! I understand that you are having an issue with your HomePod sending text messages. I'm happy to provide you some information.
Here is a resource that can help you with troubleshooting:
Specifically the section on "Press the top of HomePod to reset it"
Have a great day!
I had a similar problem while using a custom shortcut created on my iPad and found a super easy fix. The HomePod recognized the command ok but returned “Sorry there Is a problem with the app” error. It was a problem with the shortcut app - and the resolution was to give shortcuts access to my contacts. Now when I run the command, Siri says, running your shortcut .. done!
Ah , yes, I found that one in my iPad settings as well.
sometimes I get frustrated with Apple products and think they are broken, then I find out later on there’s just things like this to be learned. Maybe we should actually look at the Tips app from time to time. 😀
Thanks, but I had already read this and checked all the settings.
Thanks, but I have already tried this, no luck unfortunately.
Oh sorry I see you tried a reset with no luck.
i would troubleshoot your wifi network.
Start by unplugging the router for a minute , plug back in to reset that.
Your homepod will re-establish itself once the wifi is back online,
Reset network settings on your iphone , then join your network
keep Bluetooth turned on
software up to date on everything.
Signed into same Apple ID
"sorry, there was a problem with the app" when sending messages through homepod
