Help: Kernel Panic interpretation needed!

Question

julianlaping Author

Level 1

9 points

Help: Kernel Panic interpretation needed!

Hey all,

recently, my 2016 Macbook Pro 15" stopped working.

It crashed without using it and I could never get the internal SSD back to work ever since.

Even a complete formatting and reinstalling failed.

Now, I run my system on an external SSD.

Since then, it crashed sometimes without any reason that I know of from a software side of things.

I got the Crash-log from the latest crash.

Is there anyone who can help interpreting this one?

Thanks

Julian

---

Wed Feb 27 16:32:38 2019

*** Panic Report ***

panic(cpu 4 caller 0xffffff7f87cdf172): nvme: "Fatal error occurred. CSTS=0x1 US[1]=0x0 US[0]=0xd8 VID/DID=0xa804144d

. FW Revision=CXS6AA0Q\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-387.230.1/IONVMeController.cpp:5327

Backtrace (CPU 4), Frame : Return Address

0xffffff9219e93a10 : 0xffffff80041aeb0d

0xffffff9219e93a60 : 0xffffff80042e8653

0xffffff9219e93aa0 : 0xffffff80042da07a

0xffffff9219e93b10 : 0xffffff800415bca0

0xffffff9219e93b30 : 0xffffff80041ae527

0xffffff9219e93c50 : 0xffffff80041ae373

0xffffff9219e93cc0 : 0xffffff7f87cdf172

0xffffff9219e93e20 : 0xffffff800485e147

0xffffff9219e93e90 : 0xffffff800485e069

0xffffff9219e93ec0 : 0xffffff80041eb085

0xffffff9219e93f40 : 0xffffff80041eac35

0xffffff9219e93fa0 : 0xffffff800415b0ce

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[ABA6DFDD-AC72-3008-83FE-EF9722E66FEB]@0xffffff7f87cca000->0xffffff7f87d09fff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[A2492141-9480-3177-BC7D-455925BB4A2E]@0xffffff7f850db000

dependency: com.apple.iokit.IOPCIFamily(2.9)[5C9A453F-559B-3683-9E81-D288D13A33CE]@0xffffff7f84a95000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[328FCBD7-8C2C-3A4A-AF92-9270C1403891]@0xffffff7f8521d000

dependency: com.apple.iokit.IOStorageFamily(2.1)[9B2E7108-AA17-3998-BF41-4B1297F455E5]@0xffffff7f84d7d000

dependency: com.apple.iokit.IOReportFamily(47)[5F165AE5-F4F2-3415-857C-34F2462A730E]@0xffffff7f859c7000

BSD process name corresponding to current thread: kernel_task

MacBook Pro 15", macOS 10.14

Posted on Feb 27, 2019 7:48 AM

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Answer 1

Feb 27, 2019 1:04 PM in response to julianlaping

<<recently, my 2016 Macbook Pro 15" stopped working.

It crashed without using it and I could never get the internal SSD back to work ever since.

Even a complete formatting and reinstalling failed.

Now, I run my system on an external SSD.

Since then, it crashed sometimes without any reason that I know of from a software side of things. >>

Can you clarify this is still the the external SSD you are booted to?

I can say NVME drive in referring to in the panic report appears to be your current Boot Drive is having issues.

We are trying to eliminate software issues with third party.

a SafeBoot https://support.apple.com/en-us/HT201262 Takes noticeable longer to get to the login screen, does a 5 minute disk repair before it fully boots up, and certain system caches, dynamic loader cache, etc. get cleared and rebuilt.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.

The official uninstaller should have remove all the AVG related files?

you uninstall OSXFUSE—you use the uninstall button in the preference pane? After you did this, OSXFUSE will be gone.

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Answer 2

Feb 27, 2019 8:15 AM in response to julianlaping

The kernel Panic as posted is incomplete—

You can post the complete report using the additional txt box

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Answer 3

Feb 27, 2019 10:08 AM in response to julianlaping

First thing to do is use the official uninstaller and remove the AVG ant-virus— this cause nothing but problems.

and test.

unplug any external USB devices.. these are all suspect, which you may not need.

com.github.osxfuse.filesystems.osxfuse 3.8.2

com.avg.PacketForwarder 2.1

com.avg.FileShield 4.0.0

ch.tripmode.TripModeNKE 2.0.2

com.samsung.portablessd.driver 1.5.02

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Answer 4

Feb 27, 2019 10:11 AM in response to julianlaping

I've heard of those apps producing many problems.

So no anti virus app at all!?

No Anti-virus on the Mac. A myriad of issues ensue working against Mac built in XProtect system.

if at any point you you suspect you have installed adware/malware. Try running this trusted utility https://www.malwarebytes.com/mac/

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Answer 5

julianlaping Author

Level 1

9 points

Feb 27, 2019 10:56 AM in response to leroydouglas

How can I find and delete those files?!

com.github.osxfuse.filesystems.osxfuse 3.8.2

com.avg.PacketForwarder 2.1

com.avg.FileShield 4.0.0

ch.tripmode.TripModeNKE 2.0.2

com.samsung.portablessd.driver 1.5.02

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Answer 6

julianlaping Author

Level 1

9 points

Feb 27, 2019 1:17 PM in response to leroydouglas

Yes, I am running my system on an external SSD now.

The 2 reports that I have posted here refer to the external SSD.

As for the internal SSD: I could never get it back to work, even after formatting.

I get Kernel Panic all the time at different stages of the install of macOS:

Have been to 2 different Apple certified shops, both of them ran various test.

They say it is either the internal SSD or the logic board.

The external SSD, wich I use now, works fine most of the time, despite some crashes every now and then.

I cannot send my machine to Apple cause it's my main working machine (music production) and I need it all the time.

My hope was to find out, that the Kernel Panic and problems are a damaged internal SSD and not the logic board.

So I hoped, the report will clarify and point out to the problem.

I will do the SafeBoot for sure.

I cannot uninstall FUSE as I need it for my cloud service.

Do you recommend using a different system for cloud storage because FUSE is problematic for the file system?

Thanks a lot!

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Answer 7

julianlaping Author

Level 1

9 points

Feb 27, 2019 1:18 PM in response to julianlaping

"I can say NVME drive in referring to in the panic report appears to be your current Boot Drive is having issues."

>>> The external SSD is brand new, but I put an time machine backup of my old system on there...

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Answer 8

Feb 27, 2019 1:35 PM in response to julianlaping

I would have a current backup preferably 2 complete backups on more than one device.

As for as your internal SSD I see no way around the logic board/SSD replacement.

>>> The external SSD is brand new, but I put an time machine backup of my old system on there...<<<<

As for as your present external boot drive— seems to be failing or

It is possible the enclosure is failing or the cable has a fault.

All drives will fail at some point, sometimes new out of the box.

to trouble shoot further the Safeboot should get around fuse to test in that environment. If you uninstall it to test, you can always reinstall it. My feeling is cloud base backup is a risk I am not willing to take for mission critical work—you have no control of the proprietary cloud.

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