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stolen iPhone on trip, can't access to my iCloud account

I 've been stolen my iPhone while traveling, so I don't have access to my trusted device neither my trusted number, how can I access to my iCloud account in another iPhone?

iPad Air 2, iOS 10

Posted on Feb 28, 2019 12:48 AM

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10 replies

Feb 28, 2019 12:59 AM in response to andmangini

[...

If you lost two or more of the required sign-in items

As noted above, two-step verification requires at least two of the items below to sign in successfully:

  • Your Apple ID password
  • Access to one of your trusted devices
  • Your Recovery Key

...]


thanks, but this don't help, as my security key is impossible to remember, where can I keep it safe to reach it when I need?


thanks


Feb 28, 2019 5:27 AM in response to John Galt

It’s not mine, when I try to go to iCloud it send me to Settings app, a total madness.


so I have at hand an iPhone and an iPad and I’m still need a computer, Apple, remember this in your next comercial and put it in capital letters.


You are in the street and lost your iphone, you ask your buddy let me his iphone to see my contacta and call another friend, but I cant access them, I must find a coffee shop (do they exist yet?!) in order to find a computer, this is exactly as in 2004. WOW

Feb 28, 2019 5:38 AM in response to Rudegar

Hi! Sorry about my manners!


I’m glad for your help, this is only my frustation about this service which I’ve been forced to accept as developer.


thanks again!


In the other hand, Apple do read the forum as they answer some question but ONLY when they know the solution or they aren’t shamed about the problem which is very rarely

Feb 28, 2019 5:39 AM in response to guguii

Not exactly. In 2004 you would need to look for your lost iPhone the same way you would look for a lost pair of socks... and the iPhone wouldn't exist for another three years.


It is your responsibility to retain control of your Recovery Key... not Apple's. If you expect help from your fellow Apple users volunteering their time on this site to help you, please describe whether your Apple ID uses two-step verification or two-factor authentication.


Are you using an iPad now, and if so, who owns it? Whose Apple ID is it using?

Feb 28, 2019 6:15 AM in response to guguii

In the other hand, Apple do read the forum as they answer some question but ONLY when they know the solution or they aren’t shamed about the problem which is very rarely

The intention of this forum is for user to help users. If a question sits without a single response for a long time an Apple host may attempt to answer it, but that is not their primary job, nor will they always know the answer either. Sometimes there's a good reason for a question not receiving a response from one of us -- we have no idea what the person is asking. :-)

stolen iPhone on trip, can't access to my iCloud account

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