rogers rocket hub

Question

Level 1

0 points

rogers rocket hub

I have the Macbook OSX 10.6.2 and I can not connect wirelessly to the internet.. My network comes up and when I put in my password it says "Connection time out"
I have called Rogers several times with no help.
Just the other day they sent me a replacement telling me it was defective??? Still not working tho.?
Location is set at "automatic"
Is there a way to extend the time out settings????
Thanks

macbook, Mac OS X (10.6.2)

Posted on Jul 11, 2010 6:28 PM

Reply

Answer 1

Tesserax

Level 10

148,781 points

Jul 21, 2010 8:43 AM in response to lori4412

Hello lori4412. Welcome to the Apple Discussions!

Does your MacBook have any issues connecting to other Wi-Fis? .., or just yours? If it is just yours, it is possible that either the MacBook is not properly configured for the Roger wireless router or the router is not configured properly.

Reply

Answer 2

lori4412 Author

Level 1

0 points

Jul 22, 2010 3:38 PM in response to Tesserax

This rocket hub will not connect to either my laptop or my osx10.4.11

Reply

Answer 3

Tesserax

Level 10

148,781 points

Jul 22, 2010 8:09 PM in response to lori4412

Are you saying that your MacBook is NOT having any issues connecting to other wireless networks?

Reply

Answer 4

lori4412 Author

Level 1

0 points

Jul 25, 2010 6:04 PM in response to Tesserax

This rocket hub will not connect to either of our mac computers or any of our ipods or even to our
PSP go.
When we were with bell we had no issues at all...
Even my cell ph picks up the wi fi prompt and proper network comes up we get asked for the password and after I enter it, it "times out"???
I was on the ph with Rogers support and tried changing the data rate from b/g mixed to G only...no help...
Rogers keeps telling me its a bad modem...but can 3 modems in a row be bad????

Reply

Answer 5

lori4412 Author

Level 1

0 points

Jul 25, 2010 6:07 PM in response to lori4412

Oh ya forgot to answer your question.. We live in a rual community and when we take the laptop out..lol we have no problem accessing other Wi Fi open networks.

Reply

Answer 6

Tesserax

Level 10

148,781 points

Jul 26, 2010 9:58 AM in response to lori4412

This rocket hub will not connect to either of our mac computers or any of our ipods or even to our

PSP go.

Hmm, I would assume that the Roger's technician would have verified that at least one of your network devices can connect as part of their service.

I am attempting to download a copy of the user's guide for the actual Ericsson Mobile Broadband router that Rogers has provided you, but haven't been successful without having an account ... at least, not yet. My goal is to better understand how this device can be configured to see if I can offer you any clues to resolving this. From what I can gather so far, this is NOT an Apple networking issue so I will do the best I can to help you.

Also, I understand that the Ericsson router has an Ethernet connection as well, Can any of your network devices gain Internet access, connected by wire?

Reply

Answer 7

lori4412 Author

Level 1

0 points

Jul 26, 2010 8:04 PM in response to Tesserax

Yes as long as they are hard wired to our computers it works.

Reply

Answer 8

lori4412 Author

Level 1

0 points

Jul 26, 2010 8:06 PM in response to Tesserax

By the way thank you... If you can not download the user's guide. Maybe I can.. Let me know.
Thanks Again

Reply

Answer 9

Tesserax

Level 10

148,781 points

Jul 26, 2010 8:35 PM in response to lori4412

Thanks, but I finally managed to download a copy of the User Guide for the Ericsson W3x router ... so I think we can go through the configuration settings just in case something was missed. BTW, I got the guide from here: Ericsson W35 Mobile Broadband Router

If you don't mind, I will reference the guide as we go through the various configuration settings I would like for you to confirm.

pg. 42
o LAN IP Address: 192.168.1.1
o Subnet Mask: 255.255.255.0
o Enable DHCP Server: checked
o IP address range from: 192.168.1.2
o IP address range to: 192.168.1.100
o Lease time: 7200

pg. 46
o Enable WLAN: checked
o Radio Channel: 1
o Transmit power: 20
o Data rate: G-Mode Only
o Network name: <enter your desired network name>
o Enable SSID broadcast: checked
o Authentication: Open (No Security)

Reply

Answer 10

lori4412 Author

Level 1

0 points

Jul 27, 2010 7:50 PM in response to Tesserax

Lease time is 604800 on mine
Radio channel was on auto I've changed it to 1
Changed to G-Mode only
Changed to Open (no Security)
I will see if this works.. I will restart the unit and try.

Reply

Answer 11

lori4412 Author

Level 1

0 points

Jul 28, 2010 4:50 PM in response to lori4412

Ok Rogers sent me a new hub again.. 3rd time now. I changed the settings to what you had noted below and no go.. now tho I get the error "joining the airport network" instead of it timing out...
any other suggestions?

Reply

Answer 12

Tesserax

Level 10

148,781 points

Jul 31, 2010 3:36 PM in response to lori4412

It is really odd, that none of your wireless network clients can connect to this device. Again, I am amazed that the Rogers technician does not verify connectivity after installing this modem.

I'm not really sure what to offer other than you can "threaten" them that you will switch to another provider if they don't help out. Sorry!

Reply