I noticed that my debit card ending in 4192 was charged close to $ 200.00 for the month of February,2019.
I have two phones that we subscribed to Apple Music at $ 9.99 each phone and additional I-Cloud at
$ .99 a month.
I need clarification for this charges and why ???????
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history.
https://support.apple.com/HT201382
Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084
Click here to Report a Problem or ask for a refund --> http://reportaproblem.apple.com
- "Sign In for help with iTunes purchases made in the last 90 days" Subscriptions aren't managed through this link, see https://support.apple.com/HT202039
If you have unsatisfactory results with Report A Problem then:
iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html
Worldwide iTunes support - https://support.apple.com/country-selector/itunes
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history.
https://support.apple.com/HT201382
Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084
Click here to Report a Problem or ask for a refund --> http://reportaproblem.apple.com
- "Sign In for help with iTunes purchases made in the last 90 days" Subscriptions aren't managed through this link, see https://support.apple.com/HT202039
If you have unsatisfactory results with Report A Problem then:
iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html
Worldwide iTunes support - https://support.apple.com/country-selector/itunes
I don't know what more to do. I have posted a pretty complete flow path for things you can check and how to report problems. Remember responses on this forum come from other users like you, not Apple. I can't do anything about your charges, you must contact Apple using one of the methods I posted, probably iTunes Store - Contact Us - Apple Support
Of course if you are the organizer of a family sharing group you have made sure others haven't individually subscribed to Apple Music?
I was billed twice for my Apple Music this month. One on Feb 1st like usual, but then again on the 24th.
Billing Issues
