Apple ID Sign Out and change Country/Region button is greyed out

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Level 1

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Apple ID Sign Out and change Country/Region button is greyed out

I'm trying to change my daughter's country/region on her iPhone but the option is greyed out and there is a text "the country/region for your Family is managed by ...". I'm not sure how I can change the settings on my own phone so that I allow her to change the country/region. The button for Sign Out is also greyed out with the text "Sign-out is not available due to restrictions" under it.

The phone is connected to Family Sharing and the account is a child account. Downtime under Screen time is the only restriction we have enabled in Family Sharing.

I've tried to disable Downtime and reboot but no luck in solving this problem.

Please help or provide advice on how we can disconnect the phone from the iCloud account and change the country/region.

Thanks!

iPhone 6

Posted on Feb 28, 2019 11:02 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,305 points

Mar 1, 2019 7:38 AM in response to rayna722

If she is in Family Sharing and you are the organizer, you need to change your region first.

You need a zero account balance, you need to cancel all your subscriptions, you need a credit card issued by a bank in the country the store is in, and you need a billing address in that country. If you have an account balance, either buy something more expensive and pay the balance with a credit card or contact iTunes Support and ask them to zero balance your account.

Purchases - View, change, or cancel your subscriptions

Purchases - Subscriptions not billed through Apple

Region - Change your iTunes Store, iBooks Store, or App Store country or region

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Apple ID Sign Out and change Country/Region button is greyed out

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