Question marked as Best reply User profile for user: MrBill3 MrBill3 User level: Level 10 103,672 points Mar 3, 2019 11:07 AM in response to Chlopez51 Hello,See this:Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USBIf you see error -5000, -69, 13010, or 13014 when you sync music in iTunes - Apple SupportGood luck. Show more Less Reply Link