How can i get my money back if a payment was done through app store and not directly through me?

I had a subscription of an app, which I forgot about it. And today, they got the money automatically from my card, however I do not want to use the app anymore and I would like my money back. As soon as I realise that I cancel my subscription, however they took the money.

Posted on Mar 4, 2019 4:53 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 4, 2019 5:03 AM

Strictly speaking all purchases are final - after all, you can't very well return them: please see this page for information on requesting a refund:


https://support.apple.com/HT204084


However Apple have been known to be sympathetic in cases of error, so it's possible that they may allow you a refund as a one-off concession: however please be aware that they are under no obligation to do so.


Go to https://www.apple.com/emea/support/itunes/contact.html or https://reportaproblem.apple.com/?s=6 as suggested in the page linked to above.




1 reply
Question marked as Top-ranking reply

Mar 4, 2019 5:03 AM in response to ValeriaFZ22

Strictly speaking all purchases are final - after all, you can't very well return them: please see this page for information on requesting a refund:


https://support.apple.com/HT204084


However Apple have been known to be sympathetic in cases of error, so it's possible that they may allow you a refund as a one-off concession: however please be aware that they are under no obligation to do so.


Go to https://www.apple.com/emea/support/itunes/contact.html or https://reportaproblem.apple.com/?s=6 as suggested in the page linked to above.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can i get my money back if a payment was done through app store and not directly through me?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.