Word envelopes print blank after HP printer Software Update

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Word envelopes print blank after HP printer Software Update

As recommended by Software Update, I just installed the latest HP printer software. Now when I try to print an envelope from Word (Office X for Mac from ~2000 - it's been working great all these years), the envelope shows up fine on the screen but nothing is printed on the paper. When I choose 'File>Print>PDF>Save as PDF...' no file is created. When I click 'File>Print>Preview,' no Preview window is launched.

Everything is working fine with a plain Word document, it's just envelopes that no longer print or create PDF's/Preview documents. The problem occurs on both a LaserJet 1200 and a Photosmart C7280.

Anyone else having this problem? Suggestions? Thanks.

MacBook Pro, Mac OS X (10.6.4)

Posted on Jul 11, 2010 9:14 PM

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Answer 1

jsoulen23 Author

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Jul 11, 2010 9:18 PM in response to jsoulen23

To clarify - the envelope is physically transported through the printer as if it were printing, but no ink is applied to the paper. Same behavior if I send 8-1/2 x 11 paper through the printer instead of an envelope.

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Answer 2

Jul 12, 2010 10:43 AM in response to jsoulen23

It's possible that this is the font problem described in these threads:

http://discussions.apple.com/thread.jspa?messageID=10123419&#10123419
http://discussions.apple.com/thread.jspa?messageID=10556588&#10556588

Hope this helps.

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Answer 3

jsoulen23 Author

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Jul 12, 2010 7:11 PM in response to John Blanchard1

Thanks - good thought. Tried all suggestions in those threads, none worked. Simple Word text documents print fine. Envelopes are blank. Today I printed a document with a bullet list; the preceding text printed fine, the first bullet printed, everything after the bullet is blank. This did not happen before the software update. Any other thoughts?

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Answer 4

Jul 12, 2010 8:24 PM in response to jsoulen23

Sorry that didn't help. Is there anything in Console - in the general messages or in the CUPS log?

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Answer 5

jsoulen23 Author

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Jul 13, 2010 12:10 AM in response to John Blanchard1

Yikes - I don't know what Console or CUPS logs are.

Given the finite time I have to learn new things, I've come up with a solution that is either very elegant or very inelegant, depending on you perspective.

I downloaded NeoOffice, which opens Word files fine and prints them properly. Actually is much more functional than my creaky old copy of Word. And I downloaded the EasyEnvelopes widget, which prints envelopes fine.

Bottom line, I've used this printing nuisance to liberate myself from Word. Thanks for your thoughtful input!

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Answer 6

Jul 13, 2010 9:23 AM in response to jsoulen23

Glad you got it working. Perhaps upgrading to a newer version of Word would have helped too?

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