computer froze on password page

My mouse does not move and did charge it and screen stuck on password page. Can you help?

MacBook Air 13", macOS 10.13

Posted on Mar 5, 2019 4:15 PM

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Posted on Mar 5, 2019 4:18 PM

Please reset the NVRAM and then restart in Safe Mode. Links to the instructions are below:

https://support.apple.com/en-us/HT204063

https://support.apple.com/en-us/HT201262

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Top-ranking reply

Level 10

148,494 points

Mar 5, 2019 4:18 PM in response to Barefootbeach265

Please reset the NVRAM and then restart in Safe Mode. Links to the instructions are below:

https://support.apple.com/en-us/HT204063

https://support.apple.com/en-us/HT201262

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computer froze on password page

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