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charging cable won't go into iPad port

Suddenly my charging cable won't fit into the port on my iPad. I've tried two cables, and both do work in my iPhone. Any idea of what could cause this? I can't see anything blocking the port.

iPad Pro, iOS 12

Posted on Mar 6, 2019 8:22 AM

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Question marked as Best answer

Thank you! That's kind of what I figured I would end up having to do.

Posted on Mar 6, 2019 8:44 AM

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Question marked as Helpful

Mar 6, 2019 8:35 AM in response to edna million

If you can’t see anything in there (as you said) I’d make an appointment at your local apple store or authorized service provider and have them check it out. If the cable works on other devices, then it’s not that. If nothing is in there then it suggests to me that since nothing is blocking the port, the port has gotten smaller....which MIGHT be caused by the battery expanding. Or might not, there just aren’t too many options there. In any case, time to let the pros look at it, especially if the device is under warranty.



2 replies
Question marked as Helpful

Mar 6, 2019 8:35 AM in response to edna million

If you can’t see anything in there (as you said) I’d make an appointment at your local apple store or authorized service provider and have them check it out. If the cable works on other devices, then it’s not that. If nothing is in there then it suggests to me that since nothing is blocking the port, the port has gotten smaller....which MIGHT be caused by the battery expanding. Or might not, there just aren’t too many options there. In any case, time to let the pros look at it, especially if the device is under warranty.



charging cable won't go into iPad port

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