How do I receive a purchase I didn’t receive when I paid for it and it was debited off my card

On March 4 I purchased a pack for golf clash for $9.99 and total came up to $10.61 I did not receive the purchase so I ended up purchasing more packs cause I didn’t receive it so how do I receive what I was charge for?

iPhone XS Max, iOS 12

Posted on Mar 7, 2019 2:08 PM

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Question marked as Top-ranking reply

Posted on Mar 7, 2019 2:12 PM

iTunes Store: About In-App Purchases - http://support.apple.com/HT202023


If you don’t see your in-app purchases - https://support.apple.com/HT204530


How to contact an app developer - https://support.apple.com/HT207959 - for problems running an app or problems restoring purchases


If you cannot resolve the problem with the developer contact Apple:


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


iTunes Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html


1 reply
Question marked as Top-ranking reply

Mar 7, 2019 2:12 PM in response to Picksbabygirl

iTunes Store: About In-App Purchases - http://support.apple.com/HT202023


If you don’t see your in-app purchases - https://support.apple.com/HT204530


How to contact an app developer - https://support.apple.com/HT207959 - for problems running an app or problems restoring purchases


If you cannot resolve the problem with the developer contact Apple:


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


iTunes Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html


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How do I receive a purchase I didn’t receive when I paid for it and it was debited off my card

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