Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari Corrupted

I'm having issues with safari. Think it's been hi-jacked by mackeeper. It controls everything and makes it impossible to browse or use securely. How can i delete safari from my computer and re-install. Or would it be best to take it in to the genius bar since it could be a virus? Any suggestions would be appreciated.


iPad Pro, iOS 12

Posted on Mar 9, 2019 1:48 PM

Reply
Question marked as Best answer

Please use the manual instructions. Do not download anything.




weknow by Thomas R         https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/




weknow.ac uninstall




weknow.ac uninstall (2)




weknow.ac uninstall (3)

Posted on Mar 9, 2019 7:43 PM

5 replies

Mar 9, 2019 1:54 PM in response to luv2flyhnl

Malwarebytes for Mac will remove MacKeeper.


 1. Use  the latest release of Malwarebytes for Mac to remove malware/adware installed on your Mac.

     Install guide:       https://support.malwarebytes.com/docs/DOC-1817

     Uninstall Guide:  https://support.malwarebytes.com/docs/DOC-1190

     The installer may ask you to allow it in Security & Privacy  /System Preference. Allow it.

     Click the “Scan Now” button.

     Repeat the scan couple of times.

     Once done quit Malwarebytes for Mac.

     Restart the computer, relaunch Safari holding the shift key down.


2. Additional steps, if necessary.


 1. Remove unknown Login item.

     System Preferences > Users & Groups > Login items

     Authenticate and unlock the lock.

     Highlight the unknown login item (Mac Mechanic?) and click the “-“ button at the bottom left to remove it.   


 2. Remove unknown and third party installed extensions.  

     https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac

 3. Reset search engine.       https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

 4. Reset Homepage.            https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac

 5. Restart the computer, relaunch Safari holding the shift key down.

6. Remove unknown profiles.


      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.

Safari Corrupted

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.