Family with 4 iPhones, all newer than 6S, all on 12.1.4. And a couple of Macs running Mojave 10.14.3 (In Canada.) I can Facetime one-to-one with any individual person/device, but the option to "Add Person" is greyed out for all of us, so we cannot do Group Facetime. Can't figure out why we can't add someone to do Group Facetime. Any ideas? Thank you.
iPhone 7
Hello hp63,
Thanks for visiting the Apple Support Communities and asking about Group FaceTime. I am happy to check this out with you.
1. Please re-verify every person you are trying to add into the group FaceTime call is updated on their device, and are using supported devices. For Group FaceTime video calls, all participants must have:
iOS 12.1.4 for iPhone 6s or later, iPad Pro or later, iPad Air 2, or iPad Mini 4
macOS Mojave 10.14.3 (build 18D109 or later) for Mac. These article will help:
2. Also verify you are set up correctly. Group FaceTime calls need to be started with at least two additional users in the FaceTime app or from a group conversation in the Messages app.
Thanks and have a wonderful day.
Can't Add Person to Facetime either on iPhone or Mac
