Apple Event: May 7th at 7 am PT
in trying to transfer photos from my iPhone 6S plus to Windows 10 library on my PC, I receive this message and cannot effect the transfer. I have seen earlier posts which suggest Settings > Photos > Transfer to Mac or PC and changing setting from Automatic to Keep Originals. This worked for many of those logging in with this problem, but it hasn't worked for me. Any further suggestions?
iPhone 6s Plus, iOS 12
Import to your PC using iTunes
You can import photos to your PC by connecting your device to your computer and using Windows Photos app:
Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:
When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.
If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.
Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer.
Try a different computer
If you don't see the camera entry in the Device Manager, test your iOS device on a different computer. If another computer recognizes the iOS device as a camera, contact Microsoft, or whoever supports Windows on your computer, for help.
https://support.apple.com/en-in/HT201302
Import to your PC using iTunes
You can import photos to your PC by connecting your device to your computer and using Windows Photos app:
Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photos app:
When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.
If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.
Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer.
Try a different computer
If you don't see the camera entry in the Device Manager, test your iOS device on a different computer. If another computer recognizes the iOS device as a camera, contact Microsoft, or whoever supports Windows on your computer, for help.
https://support.apple.com/en-in/HT201302
Thanks very much for this. In fact through a combination of changing the USB socket I am using on the PC, and fiddling around with the photo settings on the iPhone, the transfer of photos and video has now become possible.
But I'm grateful for this advice because it may happen again, and I cannot be sure that just fiddling around will solve it once more.
David
"The device is unreachable"
