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Wallet Malfunction

I have added tickets to Apple Wallet many times only to find they disappear hours/days later. How do I get them to stay in the wallet?

iPhone XS, iOS 12

Posted on Mar 12, 2019 9:25 AM

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Question marked as Best answer

Ok up date to 12.1.4 as that the latest update

Posted on Mar 12, 2019 12:06 PM

14 replies

Mar 12, 2019 12:20 PM in response to janey666

Use your passes

Some passes automatically appear at the right time or place because they include information based on time or location. For example, when you arrive at the airport, your boarding pass should appear. If your pass has a contactless symbol on it, you may be able to use it at card readers and point of sale terminals that display this symbol.

You may need to slide to unlock your device to display and scan your pass.

With iOS 9 and later and your iPhone 6 or later,1 there are two quick ways to use a pass:

  • If you have a credit, debit, prepaid, or store card in Wallet, or a rewards card that works with Apple Pay, open Wallet from the Lock Screen by double-clicking the Home button or by double-clicking the Side button on iPhone X and later. 
  • If you turned on Automatic Selection for a rewards card, store credit card, or ticket, use that pass by tapping a pass notification or tapping the pass in Wallet. Then hold your iPhone near the contactless reader. You may need to authenticate with Touch ID or Face ID.


Wallet Malfunction

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