Wallet Malfunction
I have added tickets to Apple Wallet many times only to find they disappear hours/days later. How do I get them to stay in the wallet?
iPhone XS, iOS 12
I have added tickets to Apple Wallet many times only to find they disappear hours/days later. How do I get them to stay in the wallet?
iPhone XS, iOS 12
Ok up date to 12.1.4 as that the latest update
Have you tried swiping up from the bottom?
Yes. I’ve used Apple Wallet since it first came out and have never had this problem before.
Strange one. Try rebooting your iPhone. Also are you running iOS 12.1.3?
Done that and yes!
Ok up date to 12.1.4 as that the latest update
Sorry - not solved! I’m just up to date on my iOS
Ok have you updated? Also the tickets you are saving do they have an expiration date?
Use your passes
Some passes automatically appear at the right time or place because they include information based on time or location. For example, when you arrive at the airport, your boarding pass should appear. If your pass has a contactless symbol on it, you may be able to use it at card readers and point of sale terminals that display this symbol.

You may need to slide to unlock your device to display and scan your pass.
With iOS 9 and later and your iPhone 6 or later,1 there are two quick ways to use a pass:
These are theater tickets. I used mine all last season without a problem. This season’s disappear. I have been using Apple Wallet since the day it was released. I have a 10S and it is updated to the latest iOS.
Ok last thing have you tried to add them back?
Three times.
And they disappear straight away? After you have saved them?
I don’t know exactly when they disappear. When I go to use them they are gone.
Ok sorry I out of suggestions. Call Apple support and see what they say. Come back and let us know how they resolve it.
Wallet Malfunction