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Connecting to WiFi

Why won't my iPhone 8 plus stay connected to WiFi?


iPhone 8 Plus, iOS 12

Posted on Mar 12, 2019 9:35 AM

Reply
Question marked as Apple recommended

First-Steps for WiFi Dropping Out

  1. If there’s a minor iOS update, perform this upgrade first. Check Settings > General > Software Update.
    1. If possible, update via iTunes–users report consistent and stable updates using iTunes versus OTA
  2. For a quick fix, refresh your router by turning it OFF then back ON again(unplug from power.) Wait 1-2 minutes between cycling OFF and turning back on. Most times, your WiFi reconnects
  3. Restart your iDevice. If a normal restart does not help, perform a forced restart by holding down these buttons at the same time for at least ten seconds until the Apple logo appears
    1. On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
    2. For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
    3. On an iPhone X Series model (XS/XR/X) or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo 
  4. Turn Bluetooth completely off via Settings > Bluetooth (or via Control Center)
  5. Forget and then Rejoin WiFi Network
    1. Go to Settings > WiFi > Click on the name of your network or the blue “i” next to it
  6. Tap Forget This Network
    1. Do not do this step if you don’t know the network password
  7. Rejoin
    1. Enter your network’s password 

More Tips for iPhone or iPad WiFi Dropping Out

  1. Turn Off Wi-Fi Assist (if available.) Check Settings > Cellular and scroll all the way down. If Wi-Fi Assist is toggled ON, toggle it OFF
  2. Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Then rejoin the Network again. Do not do this step if you don’t know your WiFi password(s)! 
    1. Resets all your network connection options and sets your device’s network settings back to the factory defaults
    2. Clears your current cellular (if applicable) and WiFi networks including saved networks, WiFi passwords, and VPN settings
    3. Before you reset your network’s settings, be sure have your WiFi network name and passwords available for re-entry
  3. Put your iDevice in Airplane Mode, turn WiFi back on, and test out your WiFi to see if that solves the problem
  4. Or try switching Airplane mode ON and then switching WiFi ON. Next, perform a hard restart then switch Airplane mode back OFF. Now check if your WiFi connects and stays connected
  5. Disable any VPN apps on your iDevice and test WiFi again 
  6. Toggle off Location Services. Go to Settings > Privacy > Location Services and turn it off
  7. Many users find that disabling System Services’ WiFi Networking solves the problem
    1. Go to Settings > Privacy > Location Services > System Services > and toggle off WiFi Networking

Check Out Your Wireless Router & Modem



  1. Update Router Firmware. Check your manufacturer’s support website for the latest firmware
  2. Check your router for both device prioritization features. If available, disable device prioritization and test WiFi again
  3. Try different wireless frequencies if available on your router (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 bands)


Posted on Mar 12, 2019 10:50 AM

2 replies
Question marked as Apple recommended

Mar 12, 2019 10:50 AM in response to jeri16

First-Steps for WiFi Dropping Out

  1. If there’s a minor iOS update, perform this upgrade first. Check Settings > General > Software Update.
    1. If possible, update via iTunes–users report consistent and stable updates using iTunes versus OTA
  2. For a quick fix, refresh your router by turning it OFF then back ON again(unplug from power.) Wait 1-2 minutes between cycling OFF and turning back on. Most times, your WiFi reconnects
  3. Restart your iDevice. If a normal restart does not help, perform a forced restart by holding down these buttons at the same time for at least ten seconds until the Apple logo appears
    1. On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
    2. For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
    3. On an iPhone X Series model (XS/XR/X) or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo 
  4. Turn Bluetooth completely off via Settings > Bluetooth (or via Control Center)
  5. Forget and then Rejoin WiFi Network
    1. Go to Settings > WiFi > Click on the name of your network or the blue “i” next to it
  6. Tap Forget This Network
    1. Do not do this step if you don’t know the network password
  7. Rejoin
    1. Enter your network’s password 

More Tips for iPhone or iPad WiFi Dropping Out

  1. Turn Off Wi-Fi Assist (if available.) Check Settings > Cellular and scroll all the way down. If Wi-Fi Assist is toggled ON, toggle it OFF
  2. Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Then rejoin the Network again. Do not do this step if you don’t know your WiFi password(s)! 
    1. Resets all your network connection options and sets your device’s network settings back to the factory defaults
    2. Clears your current cellular (if applicable) and WiFi networks including saved networks, WiFi passwords, and VPN settings
    3. Before you reset your network’s settings, be sure have your WiFi network name and passwords available for re-entry
  3. Put your iDevice in Airplane Mode, turn WiFi back on, and test out your WiFi to see if that solves the problem
  4. Or try switching Airplane mode ON and then switching WiFi ON. Next, perform a hard restart then switch Airplane mode back OFF. Now check if your WiFi connects and stays connected
  5. Disable any VPN apps on your iDevice and test WiFi again 
  6. Toggle off Location Services. Go to Settings > Privacy > Location Services and turn it off
  7. Many users find that disabling System Services’ WiFi Networking solves the problem
    1. Go to Settings > Privacy > Location Services > System Services > and toggle off WiFi Networking

Check Out Your Wireless Router & Modem



  1. Update Router Firmware. Check your manufacturer’s support website for the latest firmware
  2. Check your router for both device prioritization features. If available, disable device prioritization and test WiFi again
  3. Try different wireless frequencies if available on your router (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 bands)


Connecting to WiFi

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