Iphone 8 freezing up

I have a iphone 8 plus and keep freezing up so often

iPhone 8 Plus, iOS 12

Posted on Mar 14, 2019 6:05 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 14, 2019 6:15 AM

I don’t know how often, every so often is in your case, but some basic things that you could try.


I would start with a forced restart. On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.


If that fails to solve the freezing problem you could try backing up, erase the devices in the settings and then restore the backup.


If that doesn’t help, backup again and restore to factory settings using iTunes which will download a fresh copy of the iOS software onto the phone as opposed to simply erasing the phone in the settings. After you reset to factory settings, restore the backup.


If that fails, restore as new and rebuild the phone by adding content slowly and methodically. As long as things goes well, keep adding content.


If that fails, its time for a trip to an Apple store for hardware evaluation.


1 reply
Question marked as Top-ranking reply

Mar 14, 2019 6:15 AM in response to leocadio258

I don’t know how often, every so often is in your case, but some basic things that you could try.


I would start with a forced restart. On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.


If that fails to solve the freezing problem you could try backing up, erase the devices in the settings and then restore the backup.


If that doesn’t help, backup again and restore to factory settings using iTunes which will download a fresh copy of the iOS software onto the phone as opposed to simply erasing the phone in the settings. After you reset to factory settings, restore the backup.


If that fails, restore as new and rebuild the phone by adding content slowly and methodically. As long as things goes well, keep adding content.


If that fails, its time for a trip to an Apple store for hardware evaluation.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone 8 freezing up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.