Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Purchase problem

I have just redeemed a 15$ itunes gift card and when I want to buy something it says purchase could not be completed

i need a solution asap

iPhone 7, iOS 12

Posted on Mar 14, 2019 9:19 AM

Reply
Question marked as Apple recommended

If you are also getting a message to contact iTunes Support that is what you should do (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

Posted on Mar 15, 2019 1:56 AM

1 reply
Question marked as Apple recommended

Mar 15, 2019 1:56 AM in response to Akrem_Henchiri

If you are also getting a message to contact iTunes Support that is what you should do (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

Purchase problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.