unresponsive touch screen on iPhone 8

Question

unresponsive touch screen on iPhone 8

Hi, in desperate need of help. i am traveling in the Philippines and for some unknown reason my touch screen does not work. it turns on, but i cannot enter my passcode.

i also cannot 'slide' to power it off ...

i put it on Airplane mode during the flight, and when we landed i powered it off, ...and now this :(

someone please help me ... it's my 'lifeline' while i travel

thanks

Donna

iPhone 8, iOS 12

Posted on Mar 14, 2019 2:46 PM

Reply

Answer 1

Top-ranking reply

donna Pieracini Author

Level 1

18 points

Mar 14, 2019 2:53 PM in response to donna Pieracini

also ... i have tried the volume up and volume down and power button already ... and that doesn't work either :(

Reply

Answer 2

ChrisJ4203

Level 10

232,628 points

Mar 14, 2019 2:56 PM in response to donna Pieracini

Follow the instructions here to reset your phone. See if this helps.

If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won't erase the content on your device. You can force restart your device even if the screen is black or the buttons aren't responding. Follow these steps:

On an iPad Pro 11-inch or iPad Pro 12.9-inch: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts.
On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button until you see the Apple logo.
On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

Reply

Quick Links

unresponsive touch screen on iPhone 8

Similar questions