Apple Music Problems

If you can't download, play, or access songs

First, check iTunes to see if the song is ineligible for upload. Additionally, if you added the song to your library from the Apple Music catalog, it might no longer be available on Apple Music.

Check your Internet connection

Open Safari on your iOS device or Mac, or a web browser on your PC, and go to any website to make sure that you have a strong Wi-Fi or Internet connection.

If you can't connect to a Wi-Fi network on your iOS device, you can try using cellular data:

1. Go to Settings > [your name] > iTunes & App Store.
2. Turn on Use Cellular Data. 

You might have to pay a fee to download over a cellular network. Contact your wireless carrier for details, and learn about cellular data settings and usage.

Please verify these settings:

Settings﹥Music﹥Show Apple Music﹥On

Settings﹥Music﹥iCloud Music Library﹥On

When you open the Music app, do these tabs show at the bottom of the screen? Library, For You, Browse, Radio, Search.