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Water damage on Iphone Xs Max

I bought an iPhone Xs Max with Apple Care + (2 years) in China Feb 2019.

The week after buying the phone, I took my phone in the pool and took some amazing picture... No problem.

Last week-end, I took my phone in the pool and took few pictures (pool for kids max. 30 cm deep) and the phone mentioned "face id disabled, bring your phone to repair". I tried to turn-off the phone, but the screen did not response.

I left the phone on the table and one hour after the phone was turn-off. I tried to restart but failed.

I put the phone on charger over night.

I had connected to Apple support and they recommended me to take appointment to the repair shop near my home in Vietnam.


I came to the shop and they said "We do not repair your phone because you bought it in another country" and "water damage is not covered in the warranty".


Why Apple did not inform me that I do not need to take appointment and go for nothing in the shop?

Why Apple mentioned on the description "water resistant 2 meter and 30 min" when the phone do not resist 30 cm water for 10 min?

Why Apple sold me useless warranty without proper information?


Now, what next? Did I lose 2,000 USD ??


Thanks for your advise,


Cheers


Emmanuel




iPhone XS Max, iOS 12

Posted on Mar 18, 2019 2:04 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2019 5:48 AM

If you purchased AppleCare+, you're covered for 2 incidents of accidental damage (which this is).

All you have to do is get on a plane and take it to China, where you can take it in to Apple for replacement.


The warranty is not international, nor is AppleCare+. It is only valid in the country of original sale.

And don't take it in the water any more. Water resistant does NOT mean waterproof.

Similar questions

5 replies
Question marked as Top-ranking reply

Mar 18, 2019 5:48 AM in response to Eboeriswyl

If you purchased AppleCare+, you're covered for 2 incidents of accidental damage (which this is).

All you have to do is get on a plane and take it to China, where you can take it in to Apple for replacement.


The warranty is not international, nor is AppleCare+. It is only valid in the country of original sale.

And don't take it in the water any more. Water resistant does NOT mean waterproof.

Mar 18, 2019 5:37 AM in response to Eboeriswyl

The IP test rating is based on laboratory testing in standing pure water. It is not tested under highly corrosive pool water. And Apple nowhere has said that an iPhone is suitable for use in a pool. See https://www.apple.com/iphone-xs/specs/


“3. iPhone XS and iPhone XS Max are splash, water, and dust resistant and were tested under controlled laboratory conditions with a rating of IP68 under IEC standard 60529 (maximum depth of 2 meters up to 30 minutes). Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.”

And iPhone warranties have always included the clause that service may be restricted to the country of original sale - https://www.apple.com/legal/warranty/

Apr 5, 2019 1:38 AM in response to Eboeriswyl

Often "data recovery" is less about restoring the data itself and just an issue of fixing the thing the data is on, thereby giving you access to it aka "recovering" the data. For many, especially Apple, they assume its some security mumbo jumbo about encryption, security codes, and other nonsense but fixing your phone is by default recovering your data.


In your case, you are SOL on the AppleCare. Apple officially says "no" on letting you use the warranty, not exactly a higher power you can go to turn that into a yes.


To start, don't use your phone for about three to five days. Don't plug it in, don't try to cut it on, test it, just put it to the side in a nice dry place. Let all that water evaporate and no don't try to accelerate that process, might just damage it further in the effort. Often time (not rice) is your best friend after a water drop. If get it up, it may not stay up cause of corrosion so back that data up asap. If time doesn't work and looking for a free solution hitting up the Apple Store "might" get you a solution but doubtful as they generally have a no repair, just replace, policy for devices believed to have been damaged by water.


Once the problem is not free (like replacing the battery), you have the question of "what is it worth to you?". An Apple Store, if no water damage is found, tend to start talking in terms of replacing logic boards (their name for motherboards), telling you the phone is not repairable or selling you a new device. Note that none of these "recommendations" will address the real problem and just thank them for their time. Don't bother to argue as they are not allowed to recommend solutions outside of the Apple's control. At that point consider using Google, etc. to see if can rehab that iPhone through other reputable business either local or online that can perform repairs.


Now once have new phone or working phone you want to make sure this doesn't happen again. That part is never covered for some reason. Rule #1 of any data you have regardless of device is backup, backup, backup. Ideally you have three copies - 1 on original device, 2nd on something else (I go with external hard drive) and 3rd elsewhere that isn't the same physical location as the first two copies in case of fire and the like. i went with a cloud backup but an external hard drive kept elsewhere works too. Tall order to do 3x backup but you ALWAYS want at least one duplicate copy cause you never know when something is going to break. Create that backup policy for yourself & your family. Better to lose a few months worth of data instead of years and years of it because didn't take time to do the occasional backup.


So if want free solution, then install Google Photos (cause unlimited space for photos), Dropbox (my preferred cause like way it renames photos to date and time photo taken) or OneDrive onto your device and log in. When prompted about backing up your photos choose Yes. This will start a process to back all that stuff up to that account. This process is not constantly running in the background due to the nature of how iOS handles security and apps so you still have to periodically go back into one of these so it looks for new photos that have not been backed up. I tend to do it once a month but increase frequency based on how often you take photos.


The not free solution is iCloud as only give you 5gbs of space with more costing more then other cloud solutions. Advantage of iCloud is it will do the automatic backup (assuming you went and enabled all that) since iCloud can run in the background since Apple is going to white list their own stuff. So extra cost might be worth not having to manage the backup much. Really depends on volume of photos talking about.


So to sum:

free - see recommended links, hope Apple Store helpful, then download a cloud solution

not free - consider Apple Store advice, try searching for other repair shops, then iCloud.

Water damage on Iphone Xs Max

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