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Screen Recording help

I have iOS 12 on iPhone 7 and screen recording in my control center and audio doesn't record either with the mic on or off and vol up and ringer up any suggestion on how to fix? I have no updates and turning it on and off doesn't work.

iPhone 7 Plus, iOS 12

Posted on Mar 18, 2019 7:15 AM

Reply
Question marked as Apple recommended

Is your mic working using a different app (i.e. Voice Memo?)


If yes, keeping in mind that you can (using screen recording) record audio only using your mic for your voice or enviromental sounds, read carefully these instructions, at point #3:

How to record the screen on your iPhone, iPad, or iPod touch - Apple Support


If no, it could be a hardware failure. Have your device inspected at an Apple Store or Authorized Service Provider:

Apple – Location Selector


Regards

Giulio

Posted on Mar 18, 2019 7:47 AM

2 replies
Question marked as Apple recommended

Mar 18, 2019 7:47 AM in response to VikingshipQueen

Is your mic working using a different app (i.e. Voice Memo?)


If yes, keeping in mind that you can (using screen recording) record audio only using your mic for your voice or enviromental sounds, read carefully these instructions, at point #3:

How to record the screen on your iPhone, iPad, or iPod touch - Apple Support


If no, it could be a hardware failure. Have your device inspected at an Apple Store or Authorized Service Provider:

Apple – Location Selector


Regards

Giulio

Screen Recording help

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