Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Position your face within the frame - nothing happens

My face ID wasn't working so I went to reset it. When I get to the first screen where is asks me to position my face within the frame - nothing happens. I tried a forced restart and issue still isn't resolved.

iPhone X, iOS 12

Posted on Mar 18, 2019 11:24 AM

Reply
Question marked as Apple recommended

There are troubleshooting steps here, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and if necessary, contact Apple Support.

Posted on Mar 18, 2019 11:40 AM

1 reply

Position your face within the frame - nothing happens

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.