Camera on Xs Max Suddenly Not working

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Level 1

4 points

Camera on Xs Max Suddenly Not working

I get a black screen when trying to take regular photos. Adjusted some settings as advised, now can’t take a regular photo, it’s a quick video and the lens opens too much (photo hot exposure). How do I reset to factory camera? I recently did latest iOS upgrade. Thank you for your help!!!

iPhone XS Max, iOS 12

Posted on Mar 19, 2019 2:30 PM

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Answer 1

Kappy

Level 10

362,189 points

Mar 19, 2019 2:36 PM in response to Xsmaxhelp1

Try Some Troubleshooting?

Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Off and, after It shuts down, press the On/Off button until the Apple logo appears.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
Restore: Connect your iPhone to iTunes on your computer, backup, and then select Restore to Factory. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple.

If all else fails then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

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Camera on Xs Max Suddenly Not working

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