Double letter Macbook Pro 2018

When I write it sometimes comes double letters. What is due to this?

MacBook Pro

Posted on Mar 20, 2019 3:59 AM

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Question marked as Top-ranking reply

Posted on Mar 21, 2019 9:58 AM

Hi JohnEngen,


Thanks for coming to Apple Support Communities for help with your MacBook Pro keyboard typing double letters.


It's possible the keyboard needs cleaning. I can point you to this page, with directions to clean the keyboard: How to clean the keyboard of your MacBook or MacBook Pro.


If the issue still exists after trying this, contact Apple Support.


Have a fantastic day!


4 replies
Question marked as Top-ranking reply

Mar 21, 2019 9:58 AM in response to JohnEngen

Hi JohnEngen,


Thanks for coming to Apple Support Communities for help with your MacBook Pro keyboard typing double letters.


It's possible the keyboard needs cleaning. I can point you to this page, with directions to clean the keyboard: How to clean the keyboard of your MacBook or MacBook Pro.


If the issue still exists after trying this, contact Apple Support.


Have a fantastic day!


Mar 22, 2019 10:00 AM in response to JohnEngen

It was an MacBook Pro 15 inch 2016 this was a problem. Not 2018



Take it in— you qualify for keyboard replacement:


Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors: 

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel "sticky" or do not respond in a consistent manner



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test 




Make an appointment for a hardware issue—


https://www.apple.com/retail/geniusbar/


https://checkcoverage.apple.com/

https://support.apple.com/my-support


https://support.apple.com/en-lamr/aasp-program




From iOS online Genius Bar appointment: 

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8


Mar 21, 2019 10:09 AM in response to JohnEngen



Verify your Mac


>About this Mac for exact Mac /model /year touchbar?


https://www.apple.com/support/keyboard-service-program-for-macbook-and-macbook-pro/


The 2018 does not qualify for this service program— I would suggest you try adjusting trackpad / keyboard preference settings /key repeat /key delay settings.


>System Preferences>Keyboard>Keyboard





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Double letter Macbook Pro 2018

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