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My iMessage and FaceTime will not allow me to login using my appleid. The app store allows it. I've tried restarting my computer, resetting my appleid password and neither has worked. I have a MacBook pro 13" from 2011. The latest iOS is not supported. Is that part of the problem?
Thx!
MacBook Pro 13", macOS 10.13
The OS version shouldn't be the problem.
What error message(s) are you seeing?
Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.
You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.
There is a contact link.
Apple Support by e-mail or chat
Or fill out and submit this form.
Some times a computer gets blocked.
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply Pastebin
Etrecheck – System Information
Sorry to say neither worked. In fact iMessage didn't even ask for my password, the message "an error occurred during activation" came up after I entered my appleID. It also asked for a verification code, which I entered, and then showed the above message.
I have tried all of those suggestions except for installing the latest iOS. My computer will not support the latest iOS. Could that be the problem?
The error message is:
"Could not sign into imessage. An error occurred during activation. Try again."
I've tried using some else's appleID and it also didn't work...could be a software issue?
Try contacting Apple ID Support.
iMessage and FaceTime login issue
