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I need help with what a few charges are to my account.

I have been charged for a few things that I am unaware what they are, can someone please help?

iPhone XS Max, iOS 12

Posted on Mar 21, 2019 12:02 PM

Reply
Question marked as Apple recommended

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those.

https://support.apple.com/HT201382


Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund -->

http://reportaproblem.apple.com


Some subscriptions aren't managed through Report A Problem , see https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem then:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html


Worldwide iTunes support - https://support.apple.com/country-selector/itunes

Posted on Mar 21, 2019 12:11 PM

1 reply
Question marked as Apple recommended

Mar 21, 2019 12:11 PM in response to Juanlaco

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those.

https://support.apple.com/HT201382


Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084


Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund -->

http://reportaproblem.apple.com


Some subscriptions aren't managed through Report A Problem , see https://support.apple.com/HT202039


If you have unsatisfactory results with Report A Problem then:


iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html


Worldwide iTunes support - https://support.apple.com/country-selector/itunes

I need help with what a few charges are to my account.

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