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So, my mac has an extension that's keeping me from searching on webpages, instead pop up a yahoo search every time I try to type something on any search box. I've been following the directions to Turn off or uninstall extensions but doesn't work

I've tried the directions to Turn off or uninstall an extension but says The item “MacAppExtensions” can’t be moved to the Trash because it’s open.


even though i've closed safari or any other app

MacBook Air 13", macOS 10.14

Posted on Mar 21, 2019 8:13 PM

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Question marked as Best reply

Posted on Mar 22, 2019 3:31 AM

 1. There is adware installed on your Mac.


     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.



2. Additional steps to take, if necessary.


  1. Remove unknown profiles.

     System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown Login item.

       System Preferences > Users & Groups > Login items

       Authenticate and unlock the lock.

       Highlight the unknown login item (Mac Mechanic?) and click the “-“ button at the bottom left to remove it.   


  3. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


      Change Home Page


  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac       


   6. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/


   7. Shutdown the computer from  menu. Start your Mac using the Power button.

1 reply
Question marked as Best reply

Mar 22, 2019 3:31 AM in response to wunka

 1. There is adware installed on your Mac.


     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.



2. Additional steps to take, if necessary.


  1. Remove unknown profiles.

     System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown Login item.

       System Preferences > Users & Groups > Login items

       Authenticate and unlock the lock.

       Highlight the unknown login item (Mac Mechanic?) and click the “-“ button at the bottom left to remove it.   


  3. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


  4. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac


      Change Home Page


  5. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac       


   6. Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/


   7. Shutdown the computer from  menu. Start your Mac using the Power button.

So, my mac has an extension that's keeping me from searching on webpages, instead pop up a yahoo search every time I try to type something on any search box. I've been following the directions to Turn off or uninstall extensions but doesn't work

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