Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MAC not accepting iCloud password

I recently updated to Mojave 10.14.3 and am now not able to sign into my iCloud account on my MAC. Once I enter my password, I receive a "an unknown error occurred" message. The PW works on my phone.

MacBook Air

Posted on Mar 23, 2019 10:31 AM

Reply
Question marked as Best answer

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information



Posted on Mar 23, 2019 1:40 PM

3 replies
Question marked as Best answer

Mar 23, 2019 1:40 PM in response to cjdwyer

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account 


Safe Mode - About


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply        Pastebin


Etrecheck – System Information



MAC not accepting iCloud password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.