Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Safari goes crazy! I clicked on malware.

Can I re-install Safari? Macbook Pro 10.10.5 Yosemite

MacBook Pro

Posted on Mar 24, 2019 11:46 AM

Reply
Question marked as Apple recommended

To reinstall Safari, you have to reinstall macOS.


Go step by step and test.

 1. Remove Adware

     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.


 2. Additional steps to take if necessary (1)  


  1. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


  2. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  3. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 


  4. Restart your Mac. Relaunch Safari holding the Shift key down.      


3. Additional steps to take if necessary (2)


   1. Remove unknown profiles.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown Login item.

       System Preferences > Users & Groups > Login items

       Authenticate and unlock the lock.

       Highlight the unknown login item (Mac Mechanic?) and click the “-“ button at the bottom left to remove it.


   3. Remove unknown cookie/cache

       Safari > Preferences > Privacy

      “Remove stored cookies and data: Click Manage Website Data, 

       select one or more websites, then click Remove or Remove All”

       Manage cookies and website data in Safari on Mac


   4. Set Homepage.

       Follow the procedure given in the Malwarebytes  article.

       Link is posted below.


   5. Shut down the computer from  menu. Restart the computer.

       Launch Safari holding the shift key down.

      Source

      Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/

Posted on Mar 24, 2019 11:54 AM

Similar questions

1 reply
Question marked as Apple recommended

Mar 24, 2019 11:54 AM in response to douglasfrommilton

To reinstall Safari, you have to reinstall macOS.


Go step by step and test.

 1. Remove Adware

     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.


 2. Additional steps to take if necessary (1)  


  1. Remove unknown extensions:  Safari > Preferences > Extensions

      https://support.apple.com/guide/safari/use-safari-extensions-sfri32508/mac


  2. Reset search engine:    https://support.apple.com/guide/safari/customize-your-search-ibrwe75c2a3c/mac

  3. Reset  Homepage.   https://support.apple.com/guide/safari/set-your-homepage-ibrw1020/mac 


  4. Restart your Mac. Relaunch Safari holding the Shift key down.      


3. Additional steps to take if necessary (2)


   1. Remove unknown profiles.

      System Preferences > Profiles

      Open System Preferences, click the “Profiles” icon ( a checkmark on a gear) .

      When Profiles pane opens, select the unknown profile and click the minus button at the bottom.


  2. Remove unknown Login item.

       System Preferences > Users & Groups > Login items

       Authenticate and unlock the lock.

       Highlight the unknown login item (Mac Mechanic?) and click the “-“ button at the bottom left to remove it.


   3. Remove unknown cookie/cache

       Safari > Preferences > Privacy

      “Remove stored cookies and data: Click Manage Website Data, 

       select one or more websites, then click Remove or Remove All”

       Manage cookies and website data in Safari on Mac


   4. Set Homepage.

       Follow the procedure given in the Malwarebytes  article.

       Link is posted below.


   5. Shut down the computer from  menu. Restart the computer.

       Launch Safari holding the shift key down.

      Source

      Ref: https://forums.malwarebytes.com/topic/236261-how-to-remove-weknow-malware-and-others/

My Safari goes crazy! I clicked on malware.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.