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Billing issue

Greetings,


It appears that there has been a mistake that has occured. Unfortunately i have been subscribed/charged for some apps by mistake and i have never used them. I have lost the email that i use my apple id with and i had no idea that i was supscribed to those apps.


I need help with this matter as i cannot download any apps or updates anymore.

Posted on Mar 24, 2019 12:41 PM

Reply
Question marked as Apple recommended


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...


Subscriptions and purchases made by family members under Family Sharing (if applicable) will not show in your list or purchase history, you need to check these from devices using their AppleIDs.


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you do recognize it and have canceled the subscription and wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" (Does not work for subscriptions, use the contacts below.)


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

or

https://support.apple.com/country-selector/itunes


Read use details for "free" apps. Many have in-app purchases and/or free trials which automatically turn into paid subscriptions (often at very high rates) after the trial ends.

Posted on Mar 24, 2019 3:43 PM

Similar questions

1 reply
Question marked as Apple recommended

Mar 24, 2019 3:43 PM in response to basmag


View, change, or cancel your subscriptions - https://support.apple.com/HT202039 - "Your membership or subscription might renew if you don't cancel your membership or subscription more than 24 hours before your renewal date." At this stage the renewal is considered a purchase. For a new subscription the sale is probably effective from when you first agree to subscribe.


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...


Subscriptions and purchases made by family members under Family Sharing (if applicable) will not show in your list or purchase history, you need to check these from devices using their AppleIDs.


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you do recognize it and have canceled the subscription and wish a refund: Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no. To request a refund:


Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084


Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days" (Does not work for subscriptions, use the contacts below.)


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

or

https://support.apple.com/country-selector/itunes


Read use details for "free" apps. Many have in-app purchases and/or free trials which automatically turn into paid subscriptions (often at very high rates) after the trial ends.

Billing issue

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