Help me
Hello
Today iTune’s app withdraw money. More specifically the app withdraw 13.99 twice without providing any service. Why something like that happened ?
iPhone 6s, iOS 12
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Best reply
If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - Does not mention purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history or subscriptions. Ask family members about those.
https://support.apple.com/HT201382
Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084
Report A Problem to "Sign In for help with iTunes purchases made in the last 90 days" or ask for a refund -->
http://reportaproblem.apple.com
Some subscriptions aren't managed through Report A Problem , see https://support.apple.com/HT202039
If you have unsatisfactory results with Report A Problem then:
iTunes [Store] Support - Use this form for assistance with account and billing, code redemption, or purchase questions - https://www.apple.com/emea/support/itunes/contact.html
Worldwide iTunes support - https://support.apple.com/country-selector/itunes