Question marked as Best reply User profile for user: MrBill3 MrBill3 User level: Level 10 103,510 points Mar 25, 2019 5:16 AM in response to Molina24 Hello,See this:If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabledIf iTunes doesn‘t recognize your iPhone, iPad, or iPodGood luck. Show more Less Reply Link