report apple itunes fraud

There is no email address for that.

If you have issues with a specific app you have downloaded raise them at https://reportaproblem.apple.com

You can request a refund there as well, if required.

You can contact iTunes Support directly: iTunes Store - Contact Us - Apple Support

acrawley wrote:

Thanks Phil0124,

How can it be OK for an app to charge me, in the name of Apple iTunes?

Because an app you downloaded from the App Store charges everybody through the iTunes platform, so the charge on your card statement appears as iTunes/bill for all apps since the charge comes directly from the iTunes platform.

See here: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support

Apple says they have not charged me, nothing in my iTunes history

Apple themselves did not charge you, it was the App via the iTunes store platform.

If you found the App in the report a problem website, then it is in your purchase history. At some point you, or someone with access to your Apple ID had to download the app for it to appear in the Report A Problem website. That is part of your history. The most recent part.

To cancel a recurring charge follow the steps here: View, change, or cancel your subscriptions - Apple Support

Charges don't magically appear. The system is set up to prevent this. You needed to have downloaded the App at some point, and if it had a free trial that auto renews into a paid subscription it will do exactly that unless you cancel it more than 24 hours before it is set to renew. There's no fraud here. Only a lack of understanding of how apps and subscriptions in the app store work.

Call iTunes support is your best course of action.

File a complaint with FTC.

https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

R

Both subscriptions and in app purchases are covered in the terms for internet services here

https://www.apple.com/legal/internet-services/itunes/us/terms.html

So, there is no scam. Developers are allowed to offer either/both. It is your choice to sign up or purchase either and it is your responsibility to read the terms so you can cancel in due time.

1. Developers are free to set renewable subscriptions on their Apps, and its perfectly normal to have a free trial renew into a paid subscription. Almost all apps with subscriptions do this. Its not a scam.
2. Its the responsibility of the buyer to understand exactly what the App will do, and how it may charge.
3. App developers are required to disclose if the App has auto renewing subscriptions, and how they work in the description of the App. This App adheres to that requirement. If you failed to read the description, and understand how it works it is on you.
4. You can cancel the subscription at any time before the trial is over and it will continue until its set to renew, at which point it will expire and not charge you.