The People album has stopped working

I can no longer tag people in photos, swipe up doesn't have the option and there is no add button on the people album

iPad Air, iOS 12

Posted on Mar 25, 2019 3:45 PM

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Posted on Mar 27, 2019 5:31 AM

to fix a wrong name open the people album for this wrong name, then select the photo there and use the command “not this person”.

There is no longer a plus button to add faces. if you want to add a person, fond a photo of this person, view it enlarged and swipe ip to reveal the faces thumbnails tap the faces thumbnail to open the album and add a name.

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Question marked as Top-ranking reply

Mar 27, 2019 5:31 AM in response to jshuker

to fix a wrong name open the people album for this wrong name, then select the photo there and use the command “not this person”.

There is no longer a plus button to add faces. if you want to add a person, fond a photo of this person, view it enlarged and swipe ip to reveal the faces thumbnails tap the faces thumbnail to open the album and add a name.

Mar 26, 2019 2:55 AM in response to léonie

Hi Leonie, thanks for the response.

How can I tell?

On the People album at the bottom of the screen it says

"Updating people...

To finish updating your people, lock your ipad and connect it to power."

I've tried this many times. It's been saying this for a very long time, months, and the option to +add people has been missing for even longer.

Apr 1, 2019 9:49 AM in response to léonie

Thanks, now I know what to look for I've found how to get to 'not this person' and fixed a few errors.


On the other issue, it seems really slow to find new faces in images that I'm adding, is there anyway to speed this up?

I keep following the instructions: 'Updating … To finish updating your people, lock iPad and connect it to power"


but it doesn't seem to work

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The People album has stopped working

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