Hey, i got charged on this app Hotspot Shield VPN but I didn’t really accept their deal

I would like to cancel this transaction.. I did not give them the permission to buy it or rent it. Thanks!

iPhone X, iOS 12

Posted on Mar 25, 2019 7:49 PM

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Question marked as Top-ranking reply

Posted on Mar 27, 2019 8:40 AM

Hello and welcome to Apple Support Communities, Mohammed!


I understand you received an email indicating you subscribed to a VPN service, but you did not want to continue with their service. I'd be happy to show you how to manage your subscriptions.


First, you'll want to make sure that this is an actual email from Apple. Check out the following article on how to identify whether the email is legitimate:

Identify legitimate emails from the App Store or iTunes Store


If you determine the email is actually from App Store or iTunes Store, you will need to cancel this subscription: View, change, or cancel your subscriptions


Once you've canceled, follow the steps outlined here to: Request a refund for an App Store or iTunes Store purchase

"To request a refund, visit reportaproblem.apple.com or follow the steps below."


Thank you for using Apple Support Communities.

Enjoy your day!

1 reply
Question marked as Top-ranking reply

Mar 27, 2019 8:40 AM in response to Mohammed_be3

Hello and welcome to Apple Support Communities, Mohammed!


I understand you received an email indicating you subscribed to a VPN service, but you did not want to continue with their service. I'd be happy to show you how to manage your subscriptions.


First, you'll want to make sure that this is an actual email from Apple. Check out the following article on how to identify whether the email is legitimate:

Identify legitimate emails from the App Store or iTunes Store


If you determine the email is actually from App Store or iTunes Store, you will need to cancel this subscription: View, change, or cancel your subscriptions


Once you've canceled, follow the steps outlined here to: Request a refund for an App Store or iTunes Store purchase

"To request a refund, visit reportaproblem.apple.com or follow the steps below."


Thank you for using Apple Support Communities.

Enjoy your day!

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Hey, i got charged on this app Hotspot Shield VPN but I didn’t really accept their deal

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