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I won’t to turn off my iCloud but I don’t know how to help me thank you

iPhone 6s, iOS 12

Posted on Mar 26, 2019 2:31 AM

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Only he can help you unlock the phone. If he is still accessible, you can ask him to try to recover his password so that he can unlock the phone. If he has no success doing that, he can take the phone and his receipt that proves he owns the phone, to an Apple Store and ask them for help.

Posted on Mar 27, 2019 4:16 AM

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Mar 27, 2019 4:16 AM in response to derick73

Only he can help you unlock the phone. If he is still accessible, you can ask him to try to recover his password so that he can unlock the phone. If he has no success doing that, he can take the phone and his receipt that proves he owns the phone, to an Apple Store and ask them for help.

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