I shut down my iPhone 7Plus yesterday & when I restarted it, the names in my contacts disappeared, my favourites just retained numbers, with no contact names. So I had to recreate a new contact for each number in my favourites. Any thoughts on what might have happened? Extraordinary!
paul
iPhone 7 Plus, iOS 12
Hello PauloD44,
Welcome to Apple Support Communities. I understand from your post that after you shut down your phone and restarted it the names in your contact list disappeared. I'd like to help and see if we can figure out what happened.
Let's check and see what the default contact account has.
Settings > Contacts > Default Account. What is checked in yours? If the default account is something other than iCloud and were creating contacts on the iPhone, the contacts would be saved through that account.
Check that setting and let me know what it said and we'll go from there.
Have a great day!
Hello PauloD44,
Welcome to Apple Support Communities. I understand from your post that after you shut down your phone and restarted it the names in your contact list disappeared. I'd like to help and see if we can figure out what happened.
Let's check and see what the default contact account has.
Settings > Contacts > Default Account. What is checked in yours? If the default account is something other than iCloud and were creating contacts on the iPhone, the contacts would be saved through that account.
Check that setting and let me know what it said and we'll go from there.
Have a great day!
Thank you so much- problem solved.
Contact Names disappeared
