Black screen
My screen is black even when the computer is turned on. I have re-booted several times but it has not worked. I cannot see the screen to do anything.
Apple Vision Pro is now available in the U.S.
My screen is black even when the computer is turned on. I have re-booted several times but it has not worked. I cannot see the screen to do anything.
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
You can also try resetting the SMC https://support.apple.com/en-us/HT201295
When your computer is booted up, Shine a bright light through the back of the lid, through the apple, do you see any content on screen—this would indicate screen, backlight, cable connection— and not GPU.
If you have an external monitor you can test this way as well.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test
Make an appointment for a hardware issue—
https://www.apple.com/retail/geniusbar/
From iOS online Genius Bar appointment:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
You can also try resetting the SMC https://support.apple.com/en-us/HT201295
When your computer is booted up, Shine a bright light through the back of the lid, through the apple, do you see any content on screen—this would indicate screen, backlight, cable connection— and not GPU.
If you have an external monitor you can test this way as well.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test
Make an appointment for a hardware issue—
https://www.apple.com/retail/geniusbar/
From iOS online Genius Bar appointment:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
My screen is black even when the computer is turned on. I have re-booted several times but it has not worked. I cannot see the screen to do anything.
What exact Mac /model /year /size /retina /touchbar is this ?
About the screens your Mac displays as it starts up
https://support.apple.com/en-us/HT204156
what macOS?
New issue/ ongoing issue / recent update? Paint a bigger picture
This was a refurbished McBook Pro. I've only used it 3 times. Could you tell me where to find the info you requested?
Mac OS Sierra. 10.12.6. I tried to update but I don't have enough gb left.
mid 2012 15"
Black screen