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Iphone6s was stolen in Madrid, find my iPhone trace it in Marocco , my Apple ID is save?

My iPhone 6s was stolen in Madrid, Spain 3rd of March. I have traced it at the same time with find my iPhone but was offline until this afternoon. I received an email today with location of the phone indication at Marocco. Please confirm where my Apple ID and personal data in it are safe. Also can they hacked it? It is now online so is connected to a WiFi. Can I reset my data on the specific device? I need to ensure that my personal data including photos and bank details are safe. This urgent. Can you give me a call as advised by apple store U.K. to reset my data on the specific device. I have my EIM number.

Thanks . Looking forward for your reply.

iPhone 6s, iOS 11

Posted on Mar 27, 2019 1:41 PM

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Firstly I would recommend going onto find my iPhone and putting the phone into lost mode. If you go into an apple shop or ring up they will most likely be able to disconnect everything and reset the phone to erase all content. If your phone is backed up you will be able to get it all through iCloud, however if it isn’t there is no way or getting it back if all content is erased. I hope this helps :)

Posted on Mar 27, 2019 2:39 PM

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Mar 27, 2019 2:39 PM in response to panayiota224

Firstly I would recommend going onto find my iPhone and putting the phone into lost mode. If you go into an apple shop or ring up they will most likely be able to disconnect everything and reset the phone to erase all content. If your phone is backed up you will be able to get it all through iCloud, however if it isn’t there is no way or getting it back if all content is erased. I hope this helps :)

Mar 27, 2019 8:49 PM in response to panayiota224

panayiota224 wrote:

Yes this clear, thank you. It seems that I have already done lock via found my iPhone :) Phone is now locked I can see it. Yes good idea to reset the device from an apple store. I have recovered all my data already indeed:)) thank you helpful!

Uh, that happens to be what my link described in detail. Did I waste my time posting it?

Iphone6s was stolen in Madrid, find my iPhone trace it in Marocco , my Apple ID is save?

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