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my ipad is linked to an apple id that is not available and my ipad is disabled and cant activate? how should I activate this?

hello everybody;

I have a problem with my ipad.

it would be appreciated if someone help me to fix it.

my ipad is linked to an apple id that is not available and my ipad is disabled and cant activate? how should I activate this?

Posted on Mar 28, 2019 12:26 AM

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Posted on Mar 28, 2019 12:41 AM

Did you buy the iPad second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.


If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.

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Question marked as Best reply

Mar 28, 2019 12:41 AM in response to parvanehalaee2

Did you buy the iPad second-hand (used)? If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.


If on the other hand you bought it new, and the ID it's asking for is yours but you've forgotten it, go to https://iforgot.apple.com to retrieve the ID and reset the password. Failing that, take the device, the original purchase documents, and some ID to an actual Apple Store (make an appointment) and ask if they can unlock it.

my ipad is linked to an apple id that is not available and my ipad is disabled and cant activate? how should I activate this?

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