Can’t activate my iMessage or FaceTime

My iMessage stopped out of nowhere and I tried everything to turn it back on my Apple ID account is logged in but FaceTime and iMessage don’t work it stopped working when I changed service from AT&T’s to Verizon with another number but I updated the number and still nothing happened it’s been like this since around October can someone help me ? I flipped the switch on iMessage but it just keeps saying try again also I tried signing in using my Apple ID but still nothing

iPhone 6, iOS 12

Posted on Mar 29, 2019 6:25 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 29, 2019 7:32 AM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


Messages - If you get an error when trying to activate iMessage or FaceTime


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

3 replies
Question marked as Top-ranking reply

Mar 29, 2019 7:32 AM in response to alazae193

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch


Try a forced restart.


Reset Device


Messages - If you get an error when trying to activate iMessage or FaceTime


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID Support


Apple ID Support (2) 


Apple Support by e-mail or chat         


Apple Support using Twitter


Or fill out and submit this form.

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Can’t activate my iMessage or FaceTime

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