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New MacBook freezes

I have a new MacBook Pro and it has been freezing up and then the fan starts running really load and the laptop heats up. The only way to reset it is to press and hold the power button. Which of course causes me to loose everything.

MacBook Pro 13", macOS 10.14

Posted on Mar 29, 2019 6:16 PM

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Posted on Mar 29, 2019 7:41 PM

  Reset SMC. https://support.apple.com/en-us/HT201295

      " Your Mac performs unusually slowly, even though its CPU isn't under an abnormally heavy load."


Every Mac comes with one year of hardware repair coverage through its limited warranty 

and up to 90 days of complimentary support

https://www.apple.com/support/products/mac.html

Please call AppleCare.  AppleCare: 1-800-275-2273

1 reply
Question marked as Best reply

Mar 29, 2019 7:41 PM in response to brigitte193

  Reset SMC. https://support.apple.com/en-us/HT201295

      " Your Mac performs unusually slowly, even though its CPU isn't under an abnormally heavy load."


Every Mac comes with one year of hardware repair coverage through its limited warranty 

and up to 90 days of complimentary support

https://www.apple.com/support/products/mac.html

Please call AppleCare.  AppleCare: 1-800-275-2273

New MacBook freezes

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