Sign out is not available due to restrictions

Question

Sign out is not available due to restrictions

I cannot "Sign Out" an AppleID on an IPad Pro (iOS 12.2 16E227). I recently created an AppleID for a child (under 13) to be used on an old IPad mini. I signed into my IPad Pro with the child's AppleID and now I cannot sign out. "Sign out is not available due to restrictions" and "Sign Out" is not selectable. I need MY AppleID back on the IPad Pro. I have tried EVERYTHING, including 'Restore backup.' I have changed all the 'Content and Privacy Restrictions' within the 'Screen Time' Setting menu. Nothing. How do I Sign out a child's AppleID from this IPad Pro so I can use my own AppleID again.

iPad Pro, iOS 12

Posted on Mar 30, 2019 8:36 PM

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Answer 1

Top-ranking reply

tlove1979

Level 1

15 points

May 3, 2019 10:37 AM in response to FrustratingSpring

Turn off Screentime (on by default) and then turn the iPad off and on.

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Answer 2

Mar 31, 2019 10:56 AM in response to Eric Root

Initially I did not wish to try the "erase all data and settings." But had no choice. Completed the "erase all data and settings." Then restored from the back-up on my mac. It was again asking for my child's AppleID. I was stuck signing on with my child's AppleID. But this time the "Sign Out" bar was not greyed out and I was able to sign-out of my child's AppleID and sign in with my own AppleID.

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